Frequently Asked Questions
- Why was my order cancelled?
- How do I use a Gift Card or Discount Code?
- Why is the charge on my account different from the total shown in my order confirmation email? (International orders (CAD, AUS, etc.))
- Was I charged twice?
- When placing an order, I get an error message stating there has been an authorization failure. What went wrong?
- How long does it take for my refund to process?