Why was my order cancelled?

For your protection, our Risk Analysis team will cancel any orders they flag as suspicious. You will not be charged for any cancelled orders. A transaction may appear on your bank statement indicating an authorization hold has been placed on the funds associated with the order. This authorization will be reversed and dropped from your bank statement in 1-3 business days.

Occasionally, orders are cancelled because a customer has provided inconsistent information during the checkout process. If you believe your order was cancelled due to such an error, you should review the details of the transaction to make sure all information is correct and matches your billing information. 

It's important to note that cancelled orders are unable to be reversed.

If you would like to proceed with your purchase, a new order will need to be placed.

If you have any additional questions or would like some help getting an invoice for the exact same order, please contact our customer support team for further assistance.

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