What should I do if my order has arrived and I am missing an item?

We completely understand how frustrating it can be to receive an order you have been waiting for, only to find one of your items is missing from the package. Our team at the Emazing Group is dedicated to making sure that you receive everything purchased. Please follow the precautionary step below to see if we can figure out why your item may be missing.

  1. Start with double checking your email, it's possible that we may have tried to contact you for an out of stock item on your order.

If you are still unsure why your item is missing, please contact our team with the following information to have your problem resolved right away!

  • Order Number
  • Missing Item
  • Did the package appear to be damaged or tampered with? (Please include a photo if available)
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