At The Emazing Group we realize how difficult it is to order merchandise online, especially for first-time buyers. Without actually seeing the goods in front of you, you're never really sure if you're buying exactly what you want. That's why we offer our customers guaranteed satisfaction. If you're not completely satisfied with your purchase, you may return your merchandise within 7 days of receiving your order.
All products are triple checked through our extensive quality control procedures before shipment.
GLOVE LIGHT AND EPOI LIFETIME WARRANTY
We offer a lifetime manufacturer’s warranty on all of our eLite Glove Lights and ePoi, this way you can buy with confidence. We are the world leaders in Gloving and Light Shows and we have been in business since 2010, so you can count on us to be there when you need service.
Please click on the link below to see the Lifetime Warranty policy:
Customers have 7 days to send back purchases made at The EmazingGroup. Returns postmarked after 7 days will be refused and sent back at the customer's expense.
For hygienic reasons, intimates such as hosiery, boxers, undergarments, pasties, cosmetics, and supplements may only be returned to us in an unopened package.
Products must be in UNUSED AND BRAND NEW CONDITION. If the product is used, damaged, and does not have the tags on it, we will not accept it back. This includes visible signs of use including deodorant/cosmetic stains, perfume, scents, etc. We will not reimburse you for shipping fees. Please pack your returns carefully.
*One-time exception reshipments are not eligible for any returns.
Final Sale Items
Final sale items are not eligible for a return.
Buy One, Get One Free (BOGO)
If you return an item that qualified for a BOGO, you must return the BOGO item. If you do not return the BOGO item you will be charged the retail price for the BOGO item.
If the return was due to an error of ours (for instance, we accidentally sent the wrong merchandise), we will accept responsibility for all shipping costs related to the return and provide a USPS paid shipping label via email for orders within the United States.
If the return is not due to an error of ours (i.e. you ordered it and then decided later on that you don't want it), the buyer accepts full responsibility for all shipping costs.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Refunds are issued back to the original form of payment used for the purchase. Kindly note that it can take 3-5 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed. Please keep in mind that original shipping fees are non-refundable.
All refunds will incur a 20% restocking fee.
How to process your return
If you would like to return your item you, please email us at firstname.lastname@example.org. In this email please include the following:
- Order number
- Item(s) and quantity you would like to return
- Return reason
- Return preference: Store credit or Refund
We will reply back to you within 1-2 business days. Once your return is approved please send your return along with the invoice to the address below.
Attn: Wholesale Dept.
220 S Loara St.
Anaheim, CA 92802